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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- auto repair couldn't repair my pc

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12-25-2018 12:27 PM
Every time I turn on my laptop it turns out to be a page said “auto repair couldn’t repair your pc”. I clicked and checked each of the options in the advanced options and they didn’t work. Basically I just can’t use my pc now since it’s always in the blue screen now
I am even not able to reset my laptop sice it said that "additional free space is needed on the drive where windows is installed". (I choose thet option that remove everything).
12-25-2018 01:07 PM
Hi:
If you can't repair or reset your PC, the only suggestion I can offer would be to try clean installing W10.
Use the Media Creation Tool. Make the 64 bit installation media.
https://www.microsoft.com/en-us/software-download/windows10
You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.
W10 will find the product key in your notebook's BIOS, install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
- Select Download tool now, and select Run.
- If you agree to the license terms, select Accept.
- On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
- Select which media you want to use:
- USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
Then you can install the drivers and available software from your PC's support page.
https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/10862300/model/12261594