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HP Recommended
pavilion gaming laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

Hi, my laptop restart automatic (sometimes several times/day) without warning or notice that someting is changed and that a restart is needed. it restarts while i am working on it.

 

any idea what can be the rout cause for this?

 

thanks, Guido

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@MertensGuido 

The most common cause would be Windows Update, as that can force restarts -- but those generally happen only once a week, when they push out their weekly updates.  I would not expect this repeatedly throughout the day.

 

Here are some troubleshooting steps you can try:  HP PCs - The Computer Restarts Unexpectedly (Windows 10, 😎 | HP® Customer Support



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

@MertensGuido 

The most common cause would be Windows Update, as that can force restarts -- but those generally happen only once a week, when they push out their weekly updates.  I would not expect this repeatedly throughout the day.

 

Here are some troubleshooting steps you can try:  HP PCs - The Computer Restarts Unexpectedly (Windows 10, 😎 | HP® Customer Support



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

thanks for the reply, i executed all suggestions but the problem is still not solved.

 

any other ideas?

 

thanks, Guido

 

 

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