cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
GM24
New member
1 0 0 0
Message 1 of 1
67
Flag Post

back up restore failed

‎09-19-2020 07:51 PM - edited ‎10-16-2020 06:42 PM

HP Recommended
Product: hp650
Operating System: Microsoft Windows 10 (64-bit)

While trying to restore a back up I get the error code ffff15 followed by error 57 , the original operating system was win 7 upgraded to win 10 , can anyone shed any light what the errors refer to , thanks . I have eventually managed to solve the problem as follows . The information on these errors is very hard to come by , with the only small reference I could find  (if I understood the article correctly) being that if the back up was created by a particular version of windows then you need to restore it to that version , even though my laptop was running Win 10 , I believe the backup was created with Win 7 . I purchased a cheap second hand laptop running Win 7 and was able to complete the restore to this laptop . Hope this information is of use.

Reply
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation