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‎01-31-2025 09:05 PM

HP Recommended

battery issues 601

Category:
1 REPLY 1

‎02-04-2025 08:37 AM

HP Recommended

Hi @Kenny-T 

 

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the battery Issue!  
 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 
 

Recommend you uninstall the battery controller on your computer and restart the computer. 

 

Shut down the computer. 

Disconnect the battery and the power adapter. 

Wait for a minute. 

Connect only the power adapter and power on your computer. 

Once the computer boots to the desktop. 

Open device manager by doing a right-click on the Windows button. 

Uninstall   Microsoft ACPI-Compliant Control Method Battery

Please delete the driver when prompted and restart your computer couple times. 

Shut down the computer. 

Install the battery and power on your computer and check if this resolves the issue. 

 

You can run a battery test from HP Support assistant as well. Click https://bit.ly/4aKB6xf to know more about HPSA. 

 

To understand more about how your battery works: Click here

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Take care, and have an amazing day! 
 
Regards, 
Vince_0406

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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