battery Or Charger

[gee12]

When I click on the battery icon bottom right of screen, I get a message saying "41% available (plugged in, not charging}.

I did the HP test for power and Battery. Both passed. That is why I am confused withe the error code I am getting.

Any suggestions?

Thank you

[Jeet_singh · Accepted solution]

@gee12,

Thank you for posting your query on HP Community,

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next let's try re-installing the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[gee12]

Dear Jeet_Singh,

Thank you for your quick response and help. It appears the battery is bad. When I unplugged battery and just use the charger cord it works fine. I guess I will need a new battery., this one looks a little puffy but then I never saw it before this. Also I am keeping your reply for future reference. I don't know if this battery was one of the recall batteries .

Again I can't thank you enough for your help

[Jeet_singh]

@gee12,

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😀