battery dignosis

[SaurabhT]

My HP 360 Pav laptop battery suddenly dies at around 60-50% withount a warning, I run the battery report and attached it here for your reference, can you please tell me if I need to replace battery or is there any other issues. 

I cound not find attachment option so pasted the screen shots, let me know if additional information is needed. 

thanks, 

Saurabh 

[A_Gayathri]

Hi @SaurabhT,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Pavilion x360 battery is having some issues if it's dying unexpectedly around 50-60%. A battery report can provide useful information about its health and capacity. Unfortunately, I can't view attachments or screenshots directly, but you can share key details from the battery report here.
 

Look for these key points in your battery report:
Design Capacity vs. Full Charge Capacity: Compare the design capacity (the original capacity of the battery when new) with the full charge capacity (the current maximum charge the battery can hold). A significant drop might indicate battery wear.

Cycle Count: This tells you how many charge cycles the battery has gone through. Batteries typically degrade over time with each cycle.

Battery Health: Some reports will have a health status or indicate if the battery needs calibration or replacement.

You can generate a battery report on Windows 11 by opening Command Prompt (Admin) and typing: powercfg /batteryreport
 

Let's try the below Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

 
1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shut down the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Let us try Battery Calibration,

Please charge your computer for 100% and disconnect the charger and continue working on it till the battery drains completely to 0% then connect the charger and  once the unit is charged  100% then check 

Also, try updating the computer:

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on Install and restart the computer. 

Step 2 HP Support Assistant Updates:

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on Install and restart the computer. 

 HP Notebook PCs - Battery does not power notebook or hold a charge

Refer to this document: HP Pavilion x360 - 14-dh1179tu User manual 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.