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‎07-31-2022 07:49 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)
Operating System: Microsoft Windows 11

I just bought a new hp pavilion series laptop but I am facing a serious battery draining problem. I don't know what to do so please help me out on this this barely gives backup upto 2-3 hours on full charge,
give me the solution fast.

Category:
2 people had the same question
4 REPLIES 4

‎07-31-2022 08:28 AM - edited ‎07-31-2022 08:28 AM

HP Recommended

Hello @Prajjwal143 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.03 Rev.A14.0 MBMar 17, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 An available BIOS update resolves a specific issue or improves computer performance.

  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18950.8298 Rev.C0.6 MBMar 25, 2022Download

Intel Dynamic Tuning Driver

9.0.10703.25423 Rev.C11.7 MBMar 25, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.C1.7 MBMar 25, 2022Download

Intel Serial IO Driver

30.100.2148.1 Rev.C0.9 MBMar 25, 2022Download

 

(4) Reboot

(5) Take <time> and dive into this:

How to Fix Windows 11 When It Drains Too Much Battery

https://www.makeuseof.com/windows-11-battery-drain-fix/

 

(6) Test again

(7) Please report your results

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‎08-02-2022 03:54 AM

HP Recommended

still the problem is same don't know but why i am getting battery backup of 1.5 hour only after full charging and i was doing only streaming though and other solution for battery draining problem's 

1 person found this reply helpful
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‎08-02-2022 04:09 AM - edited ‎08-02-2022 04:51 AM

HP Recommended

Hello @Prajjwal143 

 

use HP Support Assistant to check battery and send screenshot of <detailed> report.

https://support.hp.com/us-en/help/hp-support-assistant

 

Please report your results

 

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‎08-02-2022 05:52 AM - edited ‎08-02-2022 05:53 AM

HP Recommended

Prajjwal

Prajjwal143 

 

I too bought the same model and reported the same battery drainage issue - Seems 1.5 hours is the max backup capacity if you are watching video / zoom call etc.

In case you are able to find a solution, let me know.

I also see review comments on HP Product page reporting similar concerns around batter backup of this very same model.

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