• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-03-2019 04:10 AM

HP Recommended

Hi everybody,

as my battery doesn't work, "connected but not in charge 0%", I done the Hp Hardware diagnostics test and results that there is a battery issue: error ID U4XFSJ-7H09JG-XD7V6K-C09L13. So I both a new battery as suggested in the but when I connected the new battery the Notebook does't turn on, when I connected the charger the state of battery was 0% "and then when I repeat the Hp Hardware diagnostics test the result was the same: error ID U4XFSJ-7G29LS-XD7V6K-C0C913. What could I do? as my warranty is expired.

1 REPLY 1

‎06-03-2019 05:56 PM - edited ‎06-03-2019 05:57 PM

HP Recommended

While it isn't highly probable, but not impossible, you could have received a bad battery. What I would probably try first is leaving the laptop shutdown and plugged in for several hours or overnight then check to see if any difference. You might also try a hard reset to see if it clears the error message.

http://support.hp.com/us-en/document/c01684768

If nothing helps it could be one of several things. You may have received a bad battery, the battery connector port of the laptop may need cleaning- or the internal charging circuit is bad.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.