battery issue

[madooo21]

hp 15s-eq2015ne      //       

my new laptob  turns off when the battery is at 7 % , is this normal ??

 in addition , after shutting down , i put the charging cable and it doesnot charge until i open the device again

[Raj_05]

Hi @madooo21,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing a battery issue with your HP 15s-eq2015ne laptop. Here are some steps you can try to troubleshoot and fix the issue.

• Check the power settings: Go to the Control Panel > Power Options and make sure that your laptop is not set to power saver mode. If it is, change it to a higher-performance mode.
• Update drivers: Go to the Device Manager and update the battery driver. You can also download the latest driver from the HP website.
• Calibrate the battery: Completely drain the battery until your laptop turns off, then charge it fully without using the laptop. Repeat this process a few times.
• Check for malware: Malware can drain your battery quickly. Scan your laptop for malware and remove any threats.
• Replace the battery: If none of the above steps work, the battery may need to be replaced.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support