12-15-2019 01:21 PM
new envy x360 watched sky go on chrome with no other apps running and battery didnt even last 2 hours, i bought this because it advertised 9+ hours battery life,
12-18-2019 08:27 AM
@Simkit Welcome to HP Community!
I understand that battery backup issue.
Below I've listed a series of steps that should help your cause:
Video about improving your notebook battery performance
How long does a notebook battery last?
Adjusting notebook battery power plans
Factors that contribute to loss of notebook battery capacity
Recommended notebook battery care practices
Original battery charges slowly, replacement battery charges normally
Special recommendations for embedded (not customer replaceable) notebook batteries
Tips for conserving notebook battery power
For more details, Click here
I have a few steps listed below that should help you resolve this concern:
Unplug the charger and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type, and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed.
Also, please update the BIOS.
let me know how that pans out,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue,
Mark this post as an "Accepted Solution".