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‎06-17-2024 10:51 PM

HP Recommended
Product: HP 255 G8 Notebook PC (1W9Z6AV)
Operating System: Microsoft Windows 11

my laptop does not open when the charger is not plugged in pls solve this problem

1 REPLY 1

‎06-18-2024 11:41 AM

HP Recommended

Here's a document from HP about battery charging issues:


https://www.hp.com/my-en/shop/tech-takes/post/why-is-my-laptop-battery-not-charging


And Here's a video from HP Support about troubleshooting battery issues:


https://www.youtube.com/watch?v=VCE6cQbzUrI



I am a volunteer and I do not work for, nor represent, HP
Troubleshooting Battery Issues for HP Notebooks with a Removable Battery | HP Computers | HP Support
Troubleshooting Battery Issues for HP Notebooks with a Removable Battery | HP Computers | HP Support
youtube.com/watch?v=VCE6cQbzUrI
Learn how to troubleshoot battery issues for HP notebooks that have a removable battery, like the battery doesn't hold a charge or the notebook won't power on. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at ...
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