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HP Recommended
HP 15-d005sia Notebook PC
Microsoft Windows 8.1 (32-bit)

I have a HP 15-d005sia Notebook PC  I am trying to recover the computer from the bios but I was never given the administrator password.  After 3 attempts I was given the message system disabled 85308312.  Could I get some hekp please on the correct password to enter.  Thank you for your time and have a nice day.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello,

 

Welcome to the HP Support forum. Thank you for posting.

 

In order to fix the issue, as a response to 85308312  you need to enter 30060934

 

You can use this code to enter BIOS, start PC and reset security settings.

 

 

Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

3 REPLIES 3
HP Recommended

Hello,

 

Welcome to the HP Support forum. Thank you for posting.

 

In order to fix the issue, as a response to 85308312  you need to enter 30060934

 

You can use this code to enter BIOS, start PC and reset security settings.

 

 

Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

Thank you  for helping me so quickly.  it worked.  happy thanksgiving.

HP Recommended

You are most welcome. Thank you for choosing HP.

 

Happy holidays!

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.