Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-24-2024 12:54 PM

HP Recommended
Product: HP ProBook 445 G7 Notebook PC
Operating System: Microsoft Windows 11

My 86-year old dad updated his bios from HP support assistant few months ago. Probook 445 G7 with windows 11. I've searched for solutions to recover the laptop, but nothing works (excluding tinkering with the mother board). Reset the machine and CMOS, tried to windows-key-B and windows-key-V, and USB flashdrive update, removed battery, CMOS connector, disk and RAM and put it all back again after a while.

 

Based on this article below, this seems to be a problem with many probook 445 G7 owners. Apparently HP pushed out a broken BIOS version around May 2024 (1.17.0 ?), which caused this. 

https://www.tomshardware.com/laptops/hp-bricks-probook-laptops-with-bad-bios-many-users-face-black-s...

 

The laptop is obviously out of warranty, but somehow this needs to be handled by HP since they caused this problem. If a normal user updated the BIOS based on support assistant recommendation, the update needs to work. 

I don't have any special gear to make changes to the chips on the motherboard.

Don't want any wisecracks about shouldn't-update-bios etc. Just want a way forward, how to fix the laptop and get it up and running again.

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.