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HP Recommended
Microsoft Windows 10 (64-bit)

HP pavilion 15-ab155sa, 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

I believe in that case you will probably have to reinstall Windows.

 

You can make a bootable W10 USB installation flash drive with the Microsoft media creation tool from the link below:

 

Download Windows 10

 

There are plenty of YouTube videos which provide step by step instructions to install W10 such as this one:

 

How to Install Windows 10 (Step by Step Guide 2026)

 

If you need any help with finding drivers after you reinstall Windows, let me know, and I will be happy to help further.

View solution in original post

5 REPLIES 5
HP Recommended

Let me guess...

 

Your notebook is presenting you with an ACPI BIOS error, and you believe that a BIOS update will fix the problem.

 

A BIOS update will not fix the problem.

 

What will fix the problem is to go into the BIOS>security menu>find the TPM setting and change it from available to hidden.

 

Save the setting, exit, restart the PC and the problem should be resolved.

 

To access the BIOS, turn on or restart the PC.

 

Immediately tap...tap...tap the ESC key to get the menu of options.

 

Select the F10 setup option and press the Enter key.

 

FWIW, below are the info and exe file links to the last BIOS update HP released for your notebook (F.54):

 

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97106.html

 

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97106.exe

 

If you update the BIOS and change the TPM setting back to 'Available,' you will get the ACPI error again.

 

 

HP Recommended

Thank you for the help the laptop booted up, now it  will not accept my pin(something happened and your pin is not available message)

HP Recommended

You're very welcome.

 

I believe in that case you will probably have to reinstall Windows.

 

You can make a bootable W10 USB installation flash drive with the Microsoft media creation tool from the link below:

 

Download Windows 10

 

There are plenty of YouTube videos which provide step by step instructions to install W10 such as this one:

 

How to Install Windows 10 (Step by Step Guide 2026)

 

If you need any help with finding drivers after you reinstall Windows, let me know, and I will be happy to help further.

HP Recommended

thank you that worked

HP Recommended

Anytime.

 

Glad to have been of assistance.

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