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HP Recommended
HP Notebook - 15-ba010cy
Microsoft Windows 10 (64-bit)

child deleted the admin on teh computer so I tried to reinstall the os from the recovery partiction.

 

it then stoppped booting and locked up on the esc button. on a black screen

 

I then tried to reinstall the Bios as I could no loger f10 into the bios. 

 

It now fails on a install the bios with windows B at block 1516 and will not go past that.  I have tried booting the laptop with a thumbdrive with the sp83955.exe installed on it.  but it still appears to fail at the same place. 

 

HELP!!!! 

1 REPLY 1
HP Recommended

@Fakermage

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, your notebook does not boot, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Do you have HP Recovery Media to reinstall Windows? 

 

If not, I suggest you reinstall Windows using HP Recovery Media. To order you could refer to this link: Click here

 

Or I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.