bios upgrade needs password

[PupMom2]

I Upgraded this morning with 2 HP files, which upgraded a bunch of BIOS, now on startup, my PIN is gone, and it will only accept a password, and will not accept any of my passwords

[Kuroi_Kenshi]

Hi @PupMom2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Windows Authentication Settings:

• Sometimes system updates can alter authentication settings. Ensure PIN login is still enabled:
  • Go to Settings > Accounts > Sign-in options.
  • Ensure Windows Hello PIN is turned on.

Reset PIN:

• If PIN is missing, you might need to reset it:
  • Go to Settings > Accounts > Sign-in options.
  • Under PIN section, select I forgot my PIN.
  • Follow the prompts to reset your PIN.

Password Recovery:

• If your account’s password isn’t being accepted, you might need to reset it:
  • Go to the Microsoft Recover your account page and follow the on-screen directions to reset your password.

BIOS Settings:

• Ensure there were no changes to security settings in the BIOS:
  • Restart your computer and press F10 to enter BIOS settings.
  • Check under Security settings to ensure proper configurations are in place.

Windows Safe Mode:

• Try starting in Safe Mode to troubleshoot:
  • Restart your computer and press Shift + F8 or F8 rapidly during boot-up to enter Advanced Boot Options.
  • Select Safe Mode and see if the issue persists.

System Restore:

• Perform a system restore to revert to a point before the BIOS update:
  • Go to Settings > System > Recovery.
  • Click on Open System Restore and select a restore point before the update.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[PupMom2]

The only way I can see anything is thru the cmd area as I cannot even get in safe mode. When I request net users, I do not see my normal user names that are in the system, only Administrator and Guest, and I cannot get in as them because the screen keeps asking for sign on as my one user name. It is as if all users were wiped out. I can see files thru notepad, but am getting nowhere fast thru that. I was able to create a new user and password, but it said it was local only. I just don't know enough about users to know what the bios update screwed up. I did run a new bios check, but it didn't fix the logon problem. So far I haven't lost any data, but I do not want to reload programs if I have to reinstall windows to fix the problem.

[Kuroi_Kenshi]

Hi @PupMom2,

Thank you for the response:

Since the BIOS update likely reset security settings, your system might be stuck in Secure Boot mode or lost access to your user credentials. Here’s how to fix it:

Check BIOS for Secure Boot & TPM Settings

Enter BIOS:

Restart the PC and press F10 (or Esc + F10) before Windows loads.

Disable Secure Boot (if enabled):

Go to Security or Boot Options.

Find Secure Boot and Disable it.

Save & Exit (F10) and restart.

Enable TPM & Legacy Boot (if needed):

If TPM (Trusted Platform Module) is disabled, enable it under Security settings.

If Secure Boot was enabled, try switching to Legacy Boot mode.

Boot into Safe Mode Using CMD

If you only have CMD access, try forcing Safe Mode:

In CMD, type: bcdedit /set {default} safeboot minimal

Restart the system.

This should boot into Safe Mode where you can reset the password.

Reset Password from CMD: 

If in Safe Mode, open Command Prompt as Admin.

Type: net user Administrator /active:yes 

Restart and try logging in as Administrator.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,