bitlocker and os reinstall

[francescof]

hi. my X2 notebook crashed and i'm unable to recover it to functioning. the display asks me to type in the bitlocker code after going to such and such microsoft page but i am unable to get anywhere from there. so i tried all possible solutions offered which led me nowhere. i tried an iso reinstall burning the image on a usb drive both with mbr and gpt partition (i don't know the difference but i tried what i could) and therefore as both bios and uefi or uefi only. 
unfortunately, all the times i've tried and whatever the paths i have followed always get me the same "unable to recognize hardware" message although i am dealing with sw ???  the image doesn't load.
after all these attempts, when i click on the "usb recovery" option the pc just shuts off while before it stayed on forever (sending me in circles of fruitless options).
is there anything i can do at this point?
thanks!

[Raj1788]

@francescof

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact product name or the product number to assist you better.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[francescof]

hi raj, i see your reply just now. sorry abt that. 
it is the X2 Pavilion 10-n105nl. OS is windows 10, purchased in late 2015.
thx

[KrazyToad]

@francescof

It looks like you were interacting with @Raj1788, but he is out for the day. I'm KrazyToad & I'm at your service. 

I suggest you use the HP Recovery Media to reset the Notebook to Factory Settings

If you do not have the Recovery Media, please follow the instructions I sent in the private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[francescof]

hi toad. thx for the reply. i followed yr instructions but in a sense i'm back at square 1: the support page offers 
1) paid assistance (29,99) - so if the guy who answers is a dud i'm out of time and money
2) support through the forum - i'm here already
3) support for out-of-warranty products - back to my pc which doesn't work

are you suggesting 1) as the only viable solution? 
thanks and let me know. 

[francescof]

what the X2 is telling me (blue screens) is that the unit is locked. as there are no partitions in it it is C:

[KrazyToad]

@francescof

Thanks for keeping me posted

Please check your private message once again.

Thank you