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Locked

‎03-14-2019 12:55 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I was typing a letter on Word and I left the laptop for a few minutes.  When I returned, the laptop went to sleep mode.  I hit the return button a few times and the space bar.  When the laptop woke up the screen was black with white font.

1 REPLY 1

‎03-15-2019 06:27 AM - edited ‎03-15-2019 06:33 AM

HP Recommended

Hello @Jeanniet1 

 

Welcome to the HP Support Community.

 

Is it OK now ?

If it's still the same, just press and hold the power-on button and hold it for 5-6 seconds until it powers off completely. Wait a second and try to turn it back on . Is it OK eventually ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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