black screen

[tessy44]

my 2 in 1 tablet which is an 

HP Pavilion x360 - 11m-ad013dx

wont load. the screen is black. it allows me to login with my password, but nothing will come up on the tablet. how do i fix this.

[Riddle_Decipher]

@tessy44 The first thing you want to try is to press Ctrl+Alt+Del and see if it brings up the Task Manager. If it does, great. Click on File > Run new task. Type explorer.exe and hit Enter.

This worked for me once when I faced this issue.

If this does not work for you, unplug & remove all external devices and reboot. If you can get a display, it might mean that one of the external hardware is causing the problem. If that is the case, start plugging in external devices one by one until you lose display. Remove the last device you plugged in and see if you get the display back. If yes, don’t use that hardware device until you contact the device’s manufacturer. Check again with other external devices.

If removing external devices does not fix the issue, go to the Safe Mode. Since we assume that you are getting display until you sign in and not after you sign in, you will have to reboot your computer. At the lock screen, click on the power icon towards the bottom left of the display. While holding down SHIFT, click on RESTART. This will make your computer reboot. After the reboot, you are given some options – select Safe Mode with Networking mode. You can simply press F5 on the screen to enter safe mode.

If instead of a reboot, you are presented with a screen having three options: Continue to Windows 10; Troubleshoot; and Shutdown, click on Troubleshoot and then on Advanced. Then click on Startup Settings and then Restart. The option to enter Safe Mode will be presented when the computer reboots.

In Windows 10 Safe Mode:

1] See if the display is set to some other device. From Control Panel, select Display. In the left side of the Display window, select Project to a Second Display. A sidebar will appear towards the right and show you a list of displays connected to the computer (see image below). Check to see if the correct display is selected. If not, correct it. Else continue with troubleshooting blank screen problems in Windows 10.

2] We have to reinstall or rollback the Display Driver. Open Device Manager and remove the Display Driver.

• Click on search bar and type “device manager” without quotes
• From the list that appears, click on Update Device Drivers to bring on the Device Manager window
• In the Device Manager window, locate and click to expand Display Adapters
• Right click on the Display Adaptor Driver and click on Uninstall
• Reboot to auto install the drivers again.

This should fix the issue of a black screen for you.

3] Close RunOnce processes. Open Task Manager. If you see a RunOnce32.exe or RunOnce.exe, stop the Process or Service.

Though a tedious process, the above should fix black screen problems in Windows 10.

PS: If you see a black screen with spinning dots after restarting your PC, then you need some process to complete. Once it is done, your PC will restart on its own.

I hope that answers your query,  

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Have a great day ahead.