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HP Recommended
hp pavillion model 15 ab289sa

Hi, 

 

i was using the laptop last night and the battery died when i tried turning it on this morning after it was charged all night the screen is blank i can hear the machine working and the caps lock button is flashing please help.thanks 

 

1 REPLY 1
HP Recommended

Hi! @Mire87, Welcome to HP forums.

 

I understand you are getting a black screen when you power on your laptop and light on the caps lock is blinking.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

How many times does the light on the caps lock is blinking?

 

Please try the steps recommended below.

 

To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

 

Refer this article to further troubleshoot no boot issues with your PC.

 

Note: Refer 5 step in the article to troubleshoot blinking led's on your PC.

 

 

I'll watch your reply!

Have a great day! 

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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