**bleep** Pack ingnoring rebate request

[aMan262]

I submitted my HP Care Pack rebate request within 7 days after the 3 year expiration date in April and have never received the check. I have sent multiple requests to the email address listed on the rebate form and the web page with no response. There are a lot of messages here about this same issue. I have never had a problem with HP before and am really surprised this is happening. Is there a number that I can call to actually speak to someone about this? Thank you

[Raj2111]

Hi @aMan262 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your HP product.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Could you please elaborate the issue in detail?

Take care and have a great day ahead! 

-Regards
Raj-HP Support

[aMan262]

Did you read my message??

I am not talking about a device, I am talking about the riskfree carepack. I would like to be refunded as I have not used it, I emailed focus.crc@hp.com as HP representative told me, and they are not responding.

I sent them a email Nov 1 and I didn't even get a confirmation email.

IS THE RISK FREE CARE PACK A SCAM???

[Raj2111]

Hi @aMan262 

Welcome to the HP Support Community., Sorry for the confusion

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support