blue screen after installing windows 10

[Ianazteca]

Hello , i need a little bit of help with a windows 10 error , it appered after i restart my laptop because it froze(it was its first start on windows 10)after i restarted my laptop it opened normal but after the windows 10 logo disappered it gave me this error. sometimes it tells me automatic repair under the windows 10 logo but after that it just takes me to a black screen that doesn't do anything i can't open the f8 menu because my f8 on the keyboard doesn't work and i can't buy a new one at the moment

here is the photo of the error:

[Riddle_Decipher · Accepted solution]

@Ianazteca I'm afraid this device is not designed for the Windows 10, you may want to switch back to the OEM (Genuine Windows 7 Home Premium 64-bit) as it was the factory shipped OS as per the product specifications listed here.

You can make use of the HP Recovery media to revert to original factory settings: click here for details on how to get one, if you don't have it.

P.S: Welcome to HP Community 😉

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Ianazteca]

thank you!!!

[Ianazteca]

but the problem is that i can't do anything on the laptop how should i install the program or is it any way to do it while only being able to press esc and everything from f1 to f12 except for f8?

[Riddle_Decipher]

@Ianazteca The pleasure is all mine, that said, which program are you referring to? 

Please elaborate for further assistance.

[Ianazteca]

oh my bad it isn't a program but i'm still not sure how should i do anything to switch it back to windows 7 because i don't have a windows 7 usb or dvd and i don't know how should i use the HP Recovery media because i don't know how to enter on it

[Riddle_Decipher]

@Ianazteca If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps (as mentioned before) Or you may also attempt to download the same using the steps on this link: click here

For details on how to perform a successful reset: click here

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Ianazteca]

thanks i'm going to try again to solve it again

thank you a lot again!

[asmita6658]

@Ianazteca

That's great! Happy to hear that.

If you need further assistance feel free to reach out to us.

Have a great day ahead!