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‎07-11-2021 10:35 PM

HP Recommended
Product: HP 15-ro65tu
Operating System: Microsoft Windows 10 (64-bit)

HP 15-ro65tu,product number-J8B81PA#ACJ.

hi

blue screen death error in my pc Atleast2 times a day, when  I analyze minidump file by WINDBG  am able to know its driver issue RALINK Bluetooth PCLE adapter(v.2.9.30.0),neither HP nor RALINK giving update  of this driver since 2015. there is no wireless connection in my pc, .please someone give me crystal clear solution.

thank you

Category:
5 REPLIES 5

‎07-12-2021 07:35 AM - edited ‎07-12-2021 07:36 AM

HP Recommended

Hi:

 

Your only option would be to replace the Ralink wifi card with this model...

 

Realtek RTL8723BE 802.11bgn 1×1 + BT 4 LE Combo Adapter   HP part # 753077-001.

 

You should be able to find the card on eBay or Alie Express.

 

Search by the HP part number, not the model of the wifi card.

 

Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.

 

c04409502.pdf (hp.com)

 

Before installing the Realtek card, uninstall all Ralink Bluetooth device and drivers in the device manager, and if there is any Rallink Bluetooth software in the Windows control panel>programs section, uninstall that too.

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‎07-12-2021 08:01 AM

HP Recommended

 thank you for your efforts . I deleted Bluetooth adapter from device manager, Is this ok to solve BSOD?

 

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‎07-12-2021 08:03 AM

HP Recommended

You're very welcome.

 

Unfortunately, that I do not know.

 

It may since you uninstalled the driver but when you restart the PC, the driver will probably get reinstalled again.

 

You can try disabling the device and see if that helps.

 

The best thing to do, though it is not the easiest thing to open up the notebook would be to get rid of that lousy Ralink card.

 

It does not work right on W10.

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‎07-12-2021 11:16 AM

HP Recommended

ok, thank you so much, am going to replace my WIFI card

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‎07-12-2021 11:39 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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