cancel
Showing results for 
Search instead for 
Did you mean: 
oe1489 Student
Student
1 0 0 0
Message 1 of 2
60
Flag Post
HP Recommended

blue screen error

Microsoft Windows 10 (64-bit)

When pair my head phones the blue screen on error comes one saying "SYSTEM THREAD EXCEPTION NOT HANDLED"

rtbth.sys failed. How do I fix this. Its getting annoying, is it a hardware problem or a software problem?

1 REPLY 1
Provost Provost
Provost
9,860 8,707 711 3,199
Message 2 of 2
28
Flag Post
HP Recommended

blue screen error

Hello @oe1489 

 

I am sorry about the issue you experience. I will be glad to help you solve your computer related issues.

Based on your description, this looks like a software issue with the bluetooth driver.

 

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

 

Try updating the Bluetooth driver(s). Check these instructions:

>> https://support.hp.com/us-en/document/c03330139

>> http://support.hp.com/us-en/document/c04593971

 

 

Let me know how it goes

****  Please, click on the button below to mark this post as an ACCEPTED SOLUTION if it helped you
****  Don't hesitate to hit the THUMB-UP+ button below to say THANKS or give LIKE
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** IT Commodity and Cyber Security professional

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation