• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-06-2021 06:01 AM

HP Recommended
Product: envy x360 convertible 15-ee0000na
Operating System: Microsoft Windows 10 (64-bit)

Brand new laptop. midway through first Windows update pc entered blue screen stop code  screen. PROCESS1 INITIALIZATION FAILED..  have tried all Reset and trouble shooting options to no effect..  very frustrating... any ideas? 

1 REPLY 1

‎02-10-2021 06:01 AM

HP Recommended

Hello,

if you can get into the system, I suggest you look at the crash dump to find the cause and prevent the error from repeating. If your computer doesn't even start, you'll have to wait for someone more experienced than me to reply.

Set crash dump: https://www.bitdefender.com/support/how-to-generate-a-complete-memory-dump-on-windows-10-1590.html;

Read crash dump: https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/opening-a-crash-dump-file-using-w...

Looking forward to hearing from you.

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.