blue screen with DRIVER_POWER_STATE_FAILURE

[Nikolay136661]

I have a error DRIVER_POWER_STATE_FAILURE (9f). In the log I see the problem with video driver. I have gtx1050.  Maybe the problem is in Windows 10 or HP or nvidia? Also I recently installed Samsung 4gb RAM .

I tied install official HP drivers for my laptop but I can't. Error message in the installer: "NVIDIA graphic drivers is not compatible".  Drivers 24.21.13.9836 Rev.D from HP site (https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-ce000-laptop-pc-series/15551437/model...). 

DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time. Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: ffffd302f0030060, Physical Device Object of the stack Arg3: ffff8083a3457c20, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack Arg4: ffffd302f6aa9b30, The blocked IRP Debugging Details: ------------------ *** WARNING: Unable to verify timestamp for nvlddmkm.sys Implicit thread is now ffffd302`ed759040 *** WARNING: Unable to verify checksum for win32k.sys KEY_VALUES_STRING: 1 Key : Analysis.CPU.Sec Value: 4 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on MARK-III Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.Sec Value: 27 Key : Analysis.Memory.CommitPeak.Mb Value: 76 Key : Analysis.System Value: CreateObject ADDITIONAL_XML: 1 BUGCHECK_CODE: 9f BUGCHECK_P1: 3 BUGCHECK_P2: ffffd302f0030060 BUGCHECK_P3: ffff8083a3457c20 BUGCHECK_P4: ffffd302f6aa9b30 DRVPOWERSTATE_SUBCODE: 3 IMAGE_NAME: pci.sys MODULE_NAME: pci FAULTING_MODULE: fffff80684570000 pci BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXPNP: 1 (!blackboxpnp) CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: System DPC_STACK_BASE: FFFF8083A3457FB0 STACK_TEXT: ffff8083`a3457be8 fffff806`6f98b356 : 00000000`0000009f 00000000`00000003 ffffd302`f0030060 ffff8083`a3457c20 : nt!KeBugCheckEx ffff8083`a3457bf0 fffff806`6f98b262 : ffffd302`f7d58608 ffffd302`f96076e0 00000000`000000f1 ffffc201`82b1e180 : nt!PopIrpWatchdogBugcheck+0xea ffff8083`a3457c60 fffff806`6f7c37f9 : ffffd302`f7d58640 ffffd302`ed759000 ffffd302`f7d58680 fffff806`00000002 : nt!PopIrpWatchdog+0x22 ffff8083`a3457cb0 fffff806`6f7c4747 : 00000000`00000012 00000000`00989680 ffffd302`ed759040 00000000`00000019 : nt!KiProcessExpiredTimerList+0x159 ffff8083`a3457da0 fffff806`6f8796e5 : 00000000`00000000 ffffc201`82b1e180 ffff8083`a341ecb0 ffffd302`ed6d3400 : nt!KiRetireDpcList+0x4a7 ffff8083`a3457fb0 fffff806`6f8794d0 : ffffd302`ed6d3400 fffff806`6f61faf6 fffff806`00000000 00001f80`00000001 : nt!KxRetireDpcList+0x5 ffff8083`a341ebf0 fffff806`6f878d95 : ffffd302`f7728000 fffff806`6f874831 ffffd302`f4e9d850 ffff8083`a341ecb0 : nt!KiDispatchInterruptContinue ffff8083`a341ec20 fffff806`6f874831 : ffffd302`f4e9d850 ffff8083`a341ecb0 ffffd302`ed6d3400 fffff806`6f878d95 : nt!KiDpcInterruptBypass+0x25 ffff8083`a341ec30 fffff806`89a815d9 : fffff806`89ce5ba6 ffffd302`f4e9d850 ffff8083`a341ee70 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0xb1 ffff8083`a341edc8 fffff806`89ce5ba6 : ffffd302`f4e9d850 ffff8083`a341ee70 00000000`00000000 ffff8083`a341ee70 : nvlddmkm+0x1115d9 ffff8083`a341edd0 ffffd302`f4e9d850 : ffff8083`a341ee70 00000000`00000000 ffff8083`a341ee70 ffffd302`f4e9d850 : nvlddmkm+0x375ba6 ffff8083`a341edd8 ffff8083`a341ee70 : 00000000`00000000 ffff8083`a341ee70 ffffd302`f4e9d850 fffff806`89a9af16 : 0xffffd302`f4e9d850 ffff8083`a341ede0 00000000`00000000 : ffff8083`a341ee70 ffffd302`f4e9d850 fffff806`89a9af16 ffffd302`f7728000 : 0xffff8083`a341ee70 IMAGE_VERSION: 10.0.17763.10087 STACK_COMMAND: .thread ; .cxr ; kb FAILURE_BUCKET_ID: 0x9F_3_nvlddmkm_IMAGE_pci.sys OS_VERSION: 10.0.17763.1 BUILDLAB_STR: rs5_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {a47222af-fbac-bc49-47e0-2cf5d31cc673} Followup: MachineOwner

[Nikolay136661]

I wrote to nvidea support. They said to install video driver from HP site, but this is not possible , because I get error

[praveen196]

@Nikolay136661 Welcome to HP Community!

I understand that you are getting an error message while installing the graphics driver.

Do not worry. I will try to fix the issue.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

1. Click Check for updates and messages to scan for new updates.

1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
2. Click the update name for a description, version number, and file size.
3. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Nikolay136661]

It's not help, because windows installed their nvidia driver and HP assistant don't offer to install HP nvidea driver. Maybe all of this is OK, I don't know. Yesterday I removed secondary RAM, and my notebook still working correct, meybe all problems in this RAM module.

[praveen196]

@Nikolay136661

Thank you for the update. 

In the future, If you have any concerns. Please get back to us. We will assist you.

Have a nice day!!

[Nikolay136661]

@Praveen196 

I tried different configurations, and now I see, unfortunately, this error only  occurs when I using two RAM modules, when I used only one module, everything was fine.

My new RAM module is KINGSTON VALUERAM KVR24S17S8/8 DDR4 - 8gb 2400, SO-DIMM

My RAM is 2400

[praveen196]

@Nikolay136661 

Thank you for the update.

In that case, I would suggest you perform the memory test with new memory.

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Memory (extensive) test.  

Have a nice day!!

[Nikolay136661]

@Praveen196

It did not help. The test shows that everything is fine.

[praveen196]

@Nikolay136661

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!