blue tooth does not work

[takusaki8416]

Blue toothe does not work

[VikramTheGreat]

Hi @takusaki8416,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it can be when Bluetooth suddenly stops working, especially when everything else seems fine. You're not alone in this; I will guide you to help you get back on track.
 

Here’s a warm and clear step-by-step approach to troubleshooting Bluetooth issues on your HP PC:

1. Confirm Bluetooth Is Supported

• Open Device Manager (press Windows + X, then select Device Manager).
• Look for Bluetooth or Bluetooth Radios.
  • If missing, your PC may not support Bluetooth or the driver is not installed.

2. Make Sure Bluetooth Is Enabled

• In Device Manager, expand the Bluetooth section.
• Right-click your Bluetooth adapter and select Enable device if it's disabled.

3. Remove Wireless Interference

• Keep your Bluetooth device close to your PC (within 10 meters).
• Turn off other unused Bluetooth devices.
• Avoid placing near TVs, microwaves, or cordless phones.

4. Restart Devices

• Restart both your PC and the Bluetooth device.
• This can clear temporary connectivity errors.

5. Check Wireless Settings

• Open Airplane Mode settings.
• Ensure Airplane Mode is OFF, and Bluetooth is ON.

6. Update Bluetooth Driver

• In Device Manager, right-click your Bluetooth device.
• Select Update driver > Search automatically for updated driver software.

7. Uninstall and Reinstall Bluetooth Device

• In Device Manager, right-click the Bluetooth device and choose Uninstall device.
• Restart your PC and try pairing again.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support