boot device not found after some time

[saad_h]

I have installed a Samsung M.2 Nvme ssd in my hp 15da1031 nia laptop and installed windows 11 in it. It is working perfectly but after 10,15 minutes it shows that your device ran in to a problem and needs to restart then it restarts automatically and shows no bootable device found.But when i power off and again start it’s working but issues persist after 10,15 minutes. How can i resolve this issue.

[Nal_NR]

Hi @saad_h,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the boot device not found error.

The issue you're experiencing with your Samsung M.2 NVMe SSD in your HP 15-da1031nia laptop, where the system crashes with a "device ran into a problem and needs to restart" error, followed by a "no bootable device found" message, could be related to several factors. Here's how you can troubleshoot and potentially resolve the issue:

1. Check BIOS/UEFI Settings

• Ensure that the SSD is the Primary Boot Device:
  • Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F10, F2, or Esc during startup).
  • Navigate to the Boot Order section and make sure the Samsung SSD is set as the primary boot device.
• Enable AHCI Mode:
  • Ensure that the SATA mode is set to AHCI rather than RAID or IDE.
• Check NVMe Support:
  • Confirm that your BIOS/UEFI has proper support for NVMe SSDs. If necessary, update your BIOS to the latest version available on the HP support website.

2. Update NVMe Drivers

• Install or Update Samsung NVMe Driver:
  • Samsung provides a specific NVMe driver for its SSDs. Download and install the latest driver from the Samsung Support website.
• Check for Windows Updates:
  • Ensure that your system is up-to-date with the latest Windows 11 updates, as they often include important drivers and bug fixes.

3. Check for Thermal Throttling or Overheating

• Monitor Temperatures:
  • Use software like HWMonitor or CrystalDiskInfo to monitor the temperatures of your SSD. Overheating can cause crashes and stability issues.
• Ensure Proper Cooling:
  • Make sure your laptop's cooling system is working properly, and the vents are not blocked. Consider using a cooling pad if necessary.

4. Test the SSD for Errors

• Use Samsung Magician:
  • Samsung Magician is a tool that can test the health of your Samsung SSD. Run diagnostics to check for any issues.
• Run Check Disk:
  • Open Command Prompt as an administrator and run the following command to check for and fix file system errors:

Replace C: with the drive letter of your SSD if it’s different.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @saad_h,

Please find the remaining steps below. 

5. Update Firmware

• Update SSD Firmware:
  • Check if there is a firmware update available for your Samsung SSD using Samsung Magician or the manufacturer's website. Updating the firmware might resolve compatibility or stability issues.

6. Check Power Settings

• Adjust Power Settings:
  • Go to Control Panel > Power Options, and set your power plan to High Performance to prevent the SSD from going into a low-power state.
• Disable Fast Startup:
  • Fast Startup can sometimes cause issues with SSDs. Disable it by going to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable, and uncheck Turn on fast startup.

7. Reinstall Windows (if necessary)

• If the problem persists, there could be an issue with the Windows installation. Consider performing a clean install of Windows 11, making sure that the installation media is up-to-date.

8. Check for Hardware Compatibility

• Verify SSD Compatibility:
  • While unlikely, there could be compatibility issues between your laptop and the specific Samsung SSD model. Check with HP support or forums to see if others have reported similar issues.

9. Run Hardware Diagnostics

• Use HP’s Built-in Diagnostics:
  • Restart your laptop and press F2 to access HP's hardware diagnostics. Run the tests to see if any hardware issues are detected.

10. Consider Possible SSD Defects

• If none of the above solutions work, there might be an issue with the SSD itself. You can test the SSD in another system or consider a warranty replacement if the SSD is still under warranty.

The issue with your Samsung M.2 NVMe SSD could be due to BIOS settings, driver problems, overheating, or even a hardware defect. Start by checking your BIOS settings and updating your drivers and firmware. If the problem persists, consider running hardware diagnostics or testing the SSD in another system.

Note: This could be a compatible issue with your current OS.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.