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HP envy x360 convertible 15m-bq1xx

upon starting my hp envy x360 convertible 15m-bq1xx.

I get the message (cannot find Boot device) 3fo

i went through the steps to test and got a passed conformation, but when i try to follow other steps my computer does not seem to have the same options as it is asking me todo. so i am stuck on what i am supposed todo next inorder to restore my computer back to factory default settings or the orginal state in which i bought it from the store can someone please advise me on what i need todo inorder to fix my computer. What do i need to download onto a usb drive from another computer to apply it to the one that needs service. please help with correct steps needed to be taking with my brand of hp envy x360 laptop that is in need of service. thank you.

1 REPLY 1
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@moniking please follow the below steps to identify and resolve this concern:

 

Step 1: Perform a hard reset

HP Notebook PCs - Performing a Hard Reset or Forced Reset

 

Step 2: Restore BIOS default setting

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4

Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)

Step 5: If the tests pass, Perform an HP System Recovery

(If none of the above actions resolved the error condition, back up your personal data) and then perform an HP System Recovery on the notebook:

 

Click here for instructions.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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