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HP Recommended
HP ENVY HP ENVY x360 - 15-aq173cl convertible X7U51UA#ABA
Microsoft Windows 10 (32-bit)

its a notebook(labtop)

boot device not found 

Please install an operating system on your hard disk

Hard disk (3F)

F2 System Diagnostics

 

F2

hard drive disk test 

No hard drive installed. Please check that the power and data cables are connected properly

 

Seen also in the photos,  So as you can see i have a huge problem and do not know what to do, i took it to a repair shop and they reinstalled windows but the problem appear again and do not know the solution,  please give me all the possible solution or what might be causing itboot device (1).jpegno hard drive.jpeg

1 REPLY 1
HP Recommended

Hi @Bobert2411,

 

I'd like to help!

 

Follow the below instructions-

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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