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HP Recommended
Microsoft Windows 8.1 (32-bit)

failure idggf5bt-8b54g7-gxpt7f-61aq03 product id: v8p87aa#aba hard drive 1

1 REPLY 1
HP Recommended

Enter the required information at the link below and you should get a report of the code and the recommended way to fix it.

 

https://support.hp.com/us-en/contact/diag

 

Generally, when the notebook reports one of those 24-character disk failure ID codes, it means you need to install a new hard drive and reinstall the operating system.

 

The PC came with W10 64 bit according to the specs.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.