broken hinge on HP Envy laptop

[Archivist1]

The left hinge on my laptop suddenly started to break.  I don't move the laptop around all that much and  the hinge failed anyway.  From looking at other messages I've seen that this is a common problem for this laptop model. I wonder if HP has done a recall for this product.  If it hasn't it really ought to take some responsibility because it is plainly a manufacturing defect, apparently caused by a decision to use plastic instead of metal for the hinges.  

[KrazyToad]

@Archivist1

Welcome to HP Community

I have gone through your Post and would like to help

Since this is a Hardware issue please contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Archivist1]

dear Crazy Toad

thank you for your message.   I wrote to the HP support center in Rockville MD about the  hinge problem but have heard nothing back.

sincerely,,,,

[KrazyToad]

@Archivist1

I have sent you a private message on Forums

Please check your Inbox

Thank you