bsod error code

[Hunter_83]

my notebook won't start it just shows a blue screen with the error Log file: C:\windows\System32\Logfiles\Srt\SrtTrail.txt and the only this I installed was the Sims 4, Origin for the sims 4, Malwarebytes from my old school, and Google Chrome and at first it was saying hard disk 1 (301) but I did that scan it said it passed  I looked online for how to fix it but can't find any please help my notebook is not even a month old

[WAWood · Accepted solution]

@Hunter_83

Hello;
Allow me to welcome you to the HP forums!

Since this is a relatively new PC, you have a couple of different options: (1) attempt to fix it yourself, or (2) contact HP to have them fix it under warranty.

As to the first ... you need to understand that Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what we typically can do on this forum.
That said, the community Win10 forums has a section devoted to diagnosing BSODs.  So, your best bet would be to post your problem there:  https://www.tenforums.com/bsod-crashes-debugging/

As to the second ... You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck