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‎11-03-2017 08:06 AM

HP Recommended
Product: cnd6422vzc
Operating System: Microsoft Windows 10 (64-bit)

I want to return the laptop under warranty. But I do not have a warranty card. Will I be able to exchange a laptop under warranty?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2017 09:35 AM

HP Recommended

You are not understanding. There is a serial number on the laptop. That is all you need to initiate warranty support. You don't need a document. 

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6 REPLIES 6

‎11-03-2017 08:29 AM

HP Recommended

The warranty does not allow exchange just repair

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‎11-03-2017 04:24 PM

HP Recommended

I know, but I want to ask can I repair the laptop under warranty, I have no document about the warranty but the serial number is a guarantee

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‎11-04-2017 05:41 AM

HP Recommended

Yes HP will extend warranty service to whomever is in possession of the laptop. You want to register it with HP but not needed to get warranty service. 

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‎11-06-2017 08:22 AM

HP Recommended
I do not have a warranty document, but I looked through the official website of the laptop for warranty. can i repair a laptop
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‎11-06-2017 09:35 AM

HP Recommended

You are not understanding. There is a serial number on the laptop. That is all you need to initiate warranty support. You don't need a document. 

1 person found this reply helpful
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‎11-06-2017 12:12 PM

HP Recommended
Thx
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