can I use windows reset or do I need a HP recovery drive

[geordiestevie]

I'm selling my laptop and I need to get it wiped before I sell, I kinda hope to leave the HP software on there so I'm thinking I need some sort of recovery drive creating before I reset. or is it fine to just reinstall windows and wipe it all?

[VikramTheGreat]

Hi @geordiestevie,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're selling your laptop and want to wipe your data while keeping the HP software and recovery tools, here's a breakdown of your options:

Best Option: Create a Recovery Drive First

This allows you to:

• Wipe the laptop clean
• Reinstall Windows with HP’s original drivers and software
• Restore it to factory condition, just like when you first bought it

How to Create a Recovery Drive:

1. Search "Recovery Drive" in the Windows Start menu.
2. Open the tool and check “Back up system files to the recovery drive”.
3. Insert a 32GB+ USB drive and follow the prompts.
4. Once created, you can use this USB to reinstall Windows with HP’s software.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support