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‎02-12-2019 04:35 PM

HP Recommended
Product: HP NOTEBOOK
Operating System: Microsoft Windows XP

HI I can see my mouse moving but my screen is blank.  Even if I reboot It still come back blank

 

1 REPLY 1

‎02-13-2019 02:09 AM

HP Recommended

Hello @Muffin326 

 

Thank you for posting in the HP Support Community.

 

If you can see your mouse moving, this means the screen is dim/dimmed and just blank. The brightness may not be OK due to configuration or hardware problem.

 

Good news is that HP has created an official support video which describes all possible scenarios - please, watch it and follow the steps >> https://www.youtube.com/watch?v=xONrIMx6MTw

 

 

Let me know how it goes after that.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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