can't do factory reset

[Gloombane]

Product :F9J35UA#ABA
Model :17-e112dx

I'm not sure about my laptop going under any changes but im convinced its a virus or malware from a bad link or possibly one of the online games downloaded didnt have the right protection but i dont understand how either would do this specifically.
The laptop is windows 10 but this may have happened outside of the update or after it. This laptop has been around for years, it was frequently used for entertaiment and schooling between my many siblings. Well until this happened. Its been sitting in a box collecting dust for a few months; i recently decided i want to apply for online college, but i obviously need to fix this issue before i can do it because i cant afford a new desktop or laptop.

I followed your instructions, and yes the problem persists even in the BIOS
Im not sure how to do the external monitor thing but im sure it works.

[MKazi]

@Gloombane

Thanks for reaching out to us on HP Support Forums. 

I understand that you have an HP Pavilion 17-e112dx Notebook. I read that there are some issues with the laptop. You have checked in BIOS and the issue persists in the BIOS too. 

Your HP laptop has an HDMI and a VGA connection.Please refer to this HP document to know how to connect external monitors.

Since the issue persists in the BIOS, the evidence points towards a hardware issue. In such a case, please contact out HP phone support team to check the available warranty options. 

Feel free to keep me posted for any further questions. Cheers! 🙂

[Cuurlyhead]

I tried to reset by removing all files and starting anew but it’s resets to 54% then stops and says it can’t restart.  HEEEELLLLPPP!!

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you