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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- can't find the harddisk during windows 10 installation

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05-05-2021 10:20 PM
I have a Pavilion 15 laptop, and it's working fine, recently, for some reason I wanna re-install the windows 10.
I tried use rufus to make a bootable usb, I tried using MDT, I tried MediaCreationTool20H2 make a bootable usb,
all of that shown error "can't find the hard drive to install".
I have the same issue on Lenovo laptop, it need to turn off the intel VMD controller or install the driver...
but I can't find the same setting on BIOS on my HP laptop.
anyone have any idea to fix the "can't find the hard drive" issue ? (the hard disk is fine since the current windows 10 is working fine)
thanks
05-06-2021 01:39 AM - edited 05-06-2021 01:39 AM
Hi,
Could this be the problem
https://support.hp.com/us-en/document/c06983517
If not, let us know the exact model or product number of the machine
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Hope it helps,
David