can't run on good battery

[RBeamis]

Hi! I am out of warranty and I'm pretty handy having upgraded (forceably replaced) my SSD. I've ran tests and the battery on this computer is in good shape and should be expected to run the computer for many hours. BUT, and this didn't happen all at once, now when I unplug the AC/DC power supply, the computer immediately shuts down HARD. I believe there is a proble with the power do-dad where it's plugged in. I removed the back and took a good look and it does seem as though one of the pins is a bit dark in appearance. Does anyone know where I can purchase a new one? Is this what the problem actually is?

[IT_WinSec]

What exactly is your PC model - Pavilion or Spectre ?

Can you post the full model and the product number (p/n) - here is how to find it >> http://support.hp.com/us-en/document/c00033108

Some batteries are designed to last with certain period in mind, or your PC model may be of those affected by the faulty batteries which HP has a program for free replacement. I believe your battery may have suddenly died because HP pushed an update to it to force it discharge and to block any further charging process - for security reasons (out of precaution).

Please, post back your model and I will post again then.

[RBeamis]

I'm sorry. This is the Spectre 360 2in1 laptop. 

HP Spectre 15-df0000 x360 Convertible PC

[IT_WinSec]

Thank you for the provided update.

Your model does not fall into the cathegory of those having a free battery replacement due to safety reasons.

Please, check these two articles now:

1/ testing and calibrating the battery >> https://support.hp.com/bg-en/document/c04700771

2/ how to purchase a new one >> https://support.hp.com/bg-en/document/c00821572

Let me know how it goes and keep me updated.

[RBeamis]

Hi. Thanks for sticking with me on this. So, let's assume my battery is good -since it tests good. The computer does not operate without being plugged in. Even though the battery tests good. What can I test now?

[IT_WinSec · Accepted solution]

• Click on the Start Button
• Type "Device Manager" in the start search box & open the Device Manager
• Look for Batteries and expand it by click on the + symbol on the left
• Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

• This Battery driver should get reinstalled automatically when you restart the Notebook again
• Please RESTART the Notebook -> here is how to do it in Windows 10 >> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device

• Eventually, press and hold the Power-ON Button for full 1 Minute
  
  
• Once you start back your computer, ensure your PC is online (connected to the Internet)
• Go to Control Panel -> Device Manager
• Find the "Microsoft ACPI Compliant Control Method Battery" under batteries section
• Right click it and choose "Update Driver Software"
• Use the option to "Search automatically for updated driver" and use the online option / Windows Update
• Restart the PC

If the issue persists try updating BIOS on your PC and check if it helps => https://support.hp.com/ie-en/document/c00042629

Let me know how it goes.  Thanks 

[RBeamis]

I didn't do exactly what you told me to do. Instead of uninstalling the driver, I clicked on update the driver. From there it told me the driver was the most up to date version and to look at the Windows update site instead. So I went there and there was a long list of updates. I'd been there before but for whatever reason the updates didn't all get uploaded and installed. This time, however, I was able to get them all done and restarted the computer several times. All this was done last night and I just now was reminded to test the results by unplugging the computer from the AC/DC transformer. This time the computer screen went slightly dimmer but the computer didn't shut down. It stayed up for the first time in months. Thank you for sticking with me on this and resolving my problem!