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Locked

‎10-05-2020 01:22 PM

HP Recommended
Product: HP Notebook Intel Pentium
Operating System: Microsoft Windows 10 (64-bit)

Did an update for HP BIOS on Fri, had to change my MS password, takes me to black screen with Welcome word and a white line across the screen.  Will not go any further.

1 REPLY 1

‎10-05-2020 01:27 PM

HP Recommended

Hey Gertie 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

 

I work on behalf of HP.
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