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    Fix Windows 10 Update Issues

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
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Gertie
New member
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Message 1 of 2
90
Flag Post

can't sign into computer.

‎10-05-2020 01:22 PM

HP Recommended
Product: HP Notebook Intel Pentium
Operating System: Microsoft Windows 10 (64-bit)

Did an update for HP BIOS on Fri, had to change my MS password, takes me to black screen with Welcome word and a white line across the screen.  Will not go any further.

1 REPLY 1
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MarcusC
Moderator
Moderator
476 460 8 68
Message 2 of 2
Flag Post

‎10-05-2020 01:27 PM

HP Recommended

Hey Gertie 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

 

I work on behalf of HP.
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