• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
hp envy convertible 13 ay0006au
Microsoft Windows 10 (64-bit)

I cannot install a new update from windows updates. when tried to update it shows this code 0x80080005

I've tried pausing my third-party antivirus (McAfee), still, it won't resolve. 

here's what it looks like in the windows update:

sondetau_0-1635548391096.png

I also found that the Microsoft store also is having problems with updates and installing a new app. I can own an app but cannot install it on my laptop. 

 

1 REPLY 1
HP Recommended

@sondetau 

 

Please use the following Guides

 

          https://windowsreport.com/windows-10-error-0x80080005/

          https://answers.microsoft.com/en-us/windows/forum/all/windows-update-error-code-0x80080005/07b6e544-...

          https://www.howtoedge.com/fix-update-installation-error-0x80080005-windows-10/

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.