can't use Hyper-V on new HP-Envy 2-in-1 running Windows 11 Pro because hypervisor is already running

[wwfoard]

I recently purchased a new HP Envy 360 2-in-1 laptop with Windows 11 Pro.

The issue of concern is that I got Windows 11 Pro in order to be able to run Hyper-V -- but according to msinfo32 a hypervisor is already running so Hyper-V features will not be displayed.

Why is a hypervisor already running on a newly purchased system, and what can I do to get Hyper-V Manager to work? Any help you can provide will be greatly appreciated, Thanks! -- Bill

also note -- I do own this product, and when I let HP Support automatically detect the serial number and part number it correctly matches the info on the affixed info on the back of the laptop -- however, HP won't let me register it because it says no product with my serial number exists!  Hence I cannot use any of the other HP support resources ... Oh well ...

[Raj_05]

Hi @wwfoard,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering an issue where you can't use Hyper-V on your new HP Envy 2-in-1 running Windows 11 Pro because it's reporting that the hypervisor is already running, there are a few steps you can take to troubleshoot and potentially resolve the issue.

Check Virtualization Support in BIOS/UEFI: Ensure that hardware virtualization support (Intel VT-x or AMD-V) is enabled in your computer's BIOS/UEFI settings. Access the BIOS/UEFI by restarting your computer and pressing the appropriate key (usually F2, F10, Delete, or Esc) during the boot process. Look for a setting related to virtualization technology and make sure it's enabled.

Disable Windows Hypervisor Platform Feature: Windows 11 uses a feature called Windows Hypervisor Platform (WHPX) to manage virtualization. If this feature is enabled, it might conflict with Hyper-V. You can try disabling this feature by going to "Settings" > "Apps" > "Optional Features" > "Windows Hypervisor Platform" and then clicking "Uninstall".

Check for Third-Party Virtualization Software: Sometimes, third-party virtualization software (like VMware or VirtualBox) can interfere with Hyper-V. If you have any such software installed, try uninstalling or disabling it temporarily to see if it resolves the issue.

Check for Hyper-V Compatibility Issues: Some systems might have compatibility issues with Hyper-V due to driver or hardware conflicts. Make sure your HP Envy 2-in-1 meets the system requirements for Hyper-V and that your drivers are up to date. Check the HP support website for any driver updates specific to your model.

Restart Your Computer: Sometimes, restarting your computer can help resolve issues related to virtualization and hypervisor conflicts.

Check for Hyper-V Services: If Hyper-V services are running in the background, they might prevent other virtualization solutions from functioning properly. Open a command prompt with administrative privileges and run the following command to stop and disable Hyper-V services:

bcdedit /set hypervisorlaunchtype off

After running this command, restart your computer.

Check Group Policy Settings: Group Policy settings can also impact virtualization. Launch the Local Group Policy Editor by searching for "gpedit.msc" in the Start menu. Navigate to "Computer Configuration" > "Administrative Templates" > "System" > "Device Guard" and check if the "Turn on Virtualization Based Security" policy is enabled. If it's enabled, try disabling it.

Reset Hyper-V Configuration: If none of the above solutions work, you can try resetting the Hyper-V configuration to its default settings. Open a PowerShell window with administrative privileges and run the following command:

Disable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V-All 

Enable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V -All

After running these commands, restart your computer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support