• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-15-2016 10:17 AM

HP Recommended
Thank you all for your help.
Abet1 hit it squarely, I beleive. The other thing that has helped (or so it seems) has been for me to attach a keyboard and mouse, for a short period of time. Having had no problems, as described prior, I disconnected both and the problem occurs very rarely. And, by "rarely", I can say, that it has only happened once in all the time, since. I spend over 6 hours a day on my laptop and (knock on wood) it's worked properly 99.9% of the time and when it did fail, I "hooked-up" again and it has not failed, since. I beleive it must be a hardware issue, rather than W10.

Thanks again, everyone for your input.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.