cannot remember my password that goes with my user name as administrator.

[bubbaboy1]

i got the computer back in 2021 and I remember my login user name as administrator but I cannot remember my password and I order to change the user name and password I need to remember my password. i need a phone no. to call and have someone walk me through it. i am 60 yrs old and not computer literate.

[WAWood]

If you did not write down your password, there is no way NOW to recover it, so no one can walk you through that.

We are not permitted to help you resetting your password because we have no way to verify ownership of the computer.

Therefore, to get help resetting these passwords, you have to Contact HP support in your region using the following link:

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

You can also take your PC to a local PC repair shop and they might be able to get you access -- but you will have to pay them for this service.