cannot use the START icon on the toolbar or keyboard.

[HT790094]

My HP Pavillion START icon on toolbar is not working, I cannot use the START button on the keyboard. Laptop is slow, gets frozen randomly, takes a long time to turn on and shut down. I have tried to upgrade the system, restart my laptop, delete old files, even the command prompt sfc/scannow. But after all, laptop only runs faster a little bit but still gets frozen randomly and cannot use the START icon. Do anyone know how to fix these issues? Please help me

[Irwin6]

Hi @HT790094,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that is freezing randomly or running slow.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support