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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- cant activate windows after installation on 11th gen laptop

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08-07-2024 05:10 PM
#HELP
i've installed windows 11 on my 11th gen laptop using IRST driver.
after installation and connected to internet, i can't activate my windows.
everytime i try go to "Activation Settings" it's crashed and not showing anything, just unopened activation window. like this
08-11-2024 05:15 PM
Hi @dotenv ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're having trouble with Windows activation on your HP 14s DQ2052TU laptop after installing Windows 11. Here are some steps you can take to resolve the issue:
Check Your Internet Connection: Make sure your internet connection is stable, as activation requires a reliable connection to the Microsoft servers.
Run the Windows Activation Troubleshooter:
- Go to Settings > Update & Security > Activation.
- If the activation window is not opening, you might need to access the troubleshooter from another method.
- Search for "Activation troubleshooter" in the Start menu search bar and run it.
Verify Your Product Key: Ensure you are using a valid Windows 11 product key. If you have a key, you can manually enter it:
- Go to Settings > System > Activation.
- Click on the Change product key and enter your valid key.
Reinstall the Activation Service:
- Open Command Prompt as an administrator (right-click on the Start button and select Command Prompt (Admin) or Windows Terminal (Admin)).
- Run the following commands one by one: slmgr /rearm
slmgr /ato
- Restart your computer after running these commands.
Update Windows:
- Go to Settings > Windows Update and check for updates. Install any available updates, as they may include fixes for activation issues.
Reinstall Windows 11: If none of the above steps work, consider performing a clean install of Windows 11. Sometimes a fresh installation can resolve activation problems.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.