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HP Recommended
HP 14s DQ2052TU
Microsoft Windows 11

#HELP

 

i've installed windows 11 on my 11th gen laptop using IRST driver.
after installation and connected to internet, i can't activate my windows.
everytime i try go to "Activation Settings" it's crashed and not showing anything, just unopened activation window. like thisScreenshot 2024-08-08 060834.png

1 REPLY 1
HP Recommended

Hi @dotenv ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you're having trouble with Windows activation on your HP 14s DQ2052TU laptop after installing Windows 11. Here are some steps you can take to resolve the issue:

 

Check Your Internet Connection: Make sure your internet connection is stable, as activation requires a reliable connection to the Microsoft servers.

Run the Windows Activation Troubleshooter:

  • Go to Settings > Update & Security > Activation.
  • If the activation window is not opening, you might need to access the troubleshooter from another method.
  • Search for "Activation troubleshooter" in the Start menu search bar and run it.

Verify Your Product Key: Ensure you are using a valid Windows 11 product key. If you have a key, you can manually enter it:

  • Go to Settings > System > Activation.
  • Click on the Change product key and enter your valid key.

Reinstall the Activation Service:

  • Open Command Prompt as an administrator (right-click on the Start button and select Command Prompt (Admin) or Windows Terminal (Admin)).
  • Run the following commands one by one: slmgr /rearm
    slmgr /ato
     
  • Restart your computer after running these commands.

Update Windows:

  • Go to Settings > Windows Update and check for updates. Install any available updates, as they may include fixes for activation issues.

Reinstall Windows 11: If none of the above steps work, consider performing a clean install of Windows 11. Sometimes a fresh installation can resolve activation problems.

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.