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‎07-15-2020 02:35 PM

HP Recommended
Product: Example: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

support assistant stopped working probably after updating new edge? after trying different stuff i deleted the program, then i tried to re-download it from HP official site 3 different ways but none will work? i can get the set ups but when i try to run the program it starts but then stops and does nothing? it starts extracting files and then just stops?  

help : (

1 REPLY 1

‎07-18-2020 11:04 AM

HP Recommended

@DMrig36

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, If you are having problems updating HP Support Assistant or downloading and installing updates through HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Support Assistant website.

 

If problems persist, make sure your Internet access is working correctly (that is, you can browse the Internet and view Web pages), and the installed security software (firewall) is not blocking the updates to HP Support Assistant.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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