cant download windows 10 because there are no partition primary

[bubbles695110]

iive been trying for 2 weeks now to get Windows download to my hp and I keep running into issues I accidently erased my partitions in  the windows set up screen and now I cant get them back what to do

[Paul_Tikkanen]

You're going to have to use another Windows PC and download W10 from there.

Download Windows 10

It would be no different than if the hard drive failed and you had to install a new one.

A new hard drive has no partitions on it either.

[bubbles695110]

Hi good evening  I've already tried that 2 times but ill try it agine thank you

[Paul_Tikkanen]

You're very welcome.

What is the full model number or product number of your notebook?

Find Your HP Laptop Name, Product Number, or Serial Number | HP Notebooks | HP Support

[bubbles695110]

Product  number is 1A891ua

Serial number is 5CG0487DC6

[Paul_Tikkanen]

Your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will factory reset the drive to its 'out of the box' condition.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft store:

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the software on another Windows PC as yours is not working, you will need to enter your notebook's product number in the tool's search window in order to proceed.

Your notebook's product number is 1A491UA#ABA

You made a typo on the 1A891UA product number.

[bubbles695110]

i did that and extract it and still no drivers i also went to the amd SITE AND DOWNLOAD AMD and NVME drives one of them almost work but about a min during the installment it gave me a error that some thing about a partition missing i dont re remember the code number but now im stuck  agine need help plz

[Paul_Tikkanen]

Unfortunately, I wouldn't be able to help you.

AMD notebooks don't need drivers and the HP cloud recovery tool should have worked with no problem.

I suggest you take the notebook to your local PC repair shop and have the reinstall Windows for you.

[bubbles695110]

hi thanko you for your advice it probley whould of worked but i now see what my issue trying to get the recovery tool i only got two usb one is 14 gb and the other is only 7 gb so if you got any advise on what to do since i dont have a 32 gb usb i only have the too smmmler ones but thank you for your adviise

[Paul_Tikkanen]

You're very welcome.

My advice would be to get a 32 GB USB flash drive.

You already tried clean installing W10 on your notebook and that didn't work and no one can help you with that.