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HP Recommended
Microsoft Windows 11

when i try to install windows 11 on it it says no drivers were found i found a post that got solved by downloading the drivers from this link https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe and did everything then when installing chosen the f6 folder then i choose the first option then after clicking next then it keeps loading then gives error no new devices drivers were found like in the img 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

See if this works...

 

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and Windows should find the drive and install.

 

 

 

View solution in original post

5 REPLIES 5
HP Recommended

See if this works...

 

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and Windows should find the drive and install.

 

 

 

HP Recommended

not working i even tried to choose the 3 that appeared but nothing is working they all give the same error

HP Recommended

The only suggestion I can offer would be to make sure that you use the Microsoft media creation tool to create the installation media. 

 

If you did, then I don't know what the problem could be because both drivers you used should have worked. 

HP Recommended

i used it idk why its not working just the windows thats already on it is weird and most of the things not working on it a pc shop installed it also something weird that when i try to access the cmd from the advanced options to active the setup without the usb it says The system cannot find the path specified when i type d: also when i tried to list the volumes it said there are no volumes to list but the cmd in windows works normally

HP Recommended

@YYH55,

 

Try using a different usb drive. See this post below where the person changed a usb drive to load IRST drivers successfully.

Solved: Cannot clean install windows 10 to laptop, intel chipset rst... - HP Support Community - 912...

 

You only need an 8GB usb drive for Windows installation media. If you are using a 32GB or bigger one, use a smaller one. If you have a different brand, try it.

 

If you still cannot install IRST drivers, your other option is to use HP Cloud Recovery Tool which creates a bootable recovery usb drive that installs Windows, drivers and HP software.

 

You need a 32 GB usb drive and the recovery tool needs to be downloaded from the MS Store. See this link for more info.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | undefined

 

 

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