Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-03-2019 07:54 AM - last edited on ‎03-03-2019 06:09 PM by Retired

HP Recommended

 

 

I am experiencing the same issue. I already tried the steps mentioned in the previous posts. The exact same keys are broken as mentioned in the other posts. Can you please help me as well with this? An alternate keyboard does work fine.

Thanks in advance!

1 REPLY 1

‎03-03-2019 09:01 AM

HP Recommended

Hi, so I ended up calling HP themselves and asked them to fix it. I still had my warranty, so they shipped out the box with a package label. I put the laptop in it and just gave it to the local UPS. They fixed it then sent it back. 😊

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->